Last Updated: 18 August 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Wiz Consultancy Pte. Ltd. (Company Registration No. 202109933C), a company incorporated in the Republic of Singapore (hereinafter referred to as “Wiz Consultancy”, “we”, “us” or “our”) and the client, being the party who has remitted payment, registered for a trial, or otherwise entered into contractual relations with us for the provision of services (hereinafter referred to as the “Client”, “you” or “your”).

By registering for an account, accessing any free trial, or making payment to Wiz Consultancy (whether partial or full), the Client expressly and irrevocably agrees to be bound by the entirety of the Terms set out herein, including any supplementary terms communicated in writing by Wiz Consultancy and/or incorporated by reference through invoice, quotation, statement of work, or official email correspondences.

1. Scope of Services and Commercial Terms

1.1. These Terms apply to all professional services, digital consultancy, IT development, software-as-a-service (SaaS) products, hosting, automated solutions, digital marketing, and related digital infrastructure provided now or in the future by Wiz Consultancy (collectively, the “Services”).

1.2. The Client’s registration for a trial, execution of a statement of work, or remittance of payment (whether partial or full) shall constitute conclusive and binding acceptance of the scope of work, deliverables, commercial terms, timeline, and any limitations or exclusions specified in correspondence issued by Wiz Consultancy.

1.3. Any deviation, variation, or subsequent amendment to the agreed scope or deliverables shall not be valid unless expressly agreed to in writing by a duly authorised representative of Wiz Consultancy.

2. Precedence of Payment and Right of Suspension

2.1. Wiz Consultancy shall be entitled, in its sole and absolute discretion, to withhold, delay, suspend, or refrain from the commencement, continuation, or completion of any Services, or restrict access to any hosted platform/SaaS application, in the event that any invoice issued remains unpaid in part or in full, or where there exists any prior outstanding financial obligation owed by the Client.

2.2. All payments made are strictly non-refundable. The Client shall not be entitled to any reimbursement, restitution, or compensation once work has commenced, trial periods have expired, or Services have been partially or fully rendered, regardless of outcome or satisfaction.

3. Transfer-Out, Data Export, and Disengagement Policy

3.1. In the event that the Client requests a disengagement of services including, but not limited to, the release of domain names, provision of EPP codes, migration of hosting/email infrastructure, delivery of website, application, or database backups, or modification of DNS records, Wiz Consultancy reserves the right to impose a one-time administrative fee, the quantum of which shall be solely determined by us and notified in writing to the Client.

3.2. For the avoidance of doubt, no such disengagement shall be effected, no data backups or source code shall be exported or transferred, and no credentials or access materials shall be released, unless and until all administrative charges and outstanding fees have been paid in full and acknowledged by us.

3.3. Wiz Consultancy is under no obligation to retain, store, export, or transfer any Client data, configurations, or content following the cancellation, termination, or non-payment of any Service.

4. Title, Intellectual Property, and Access Rights

4.1. Unless explicitly stated otherwise in writing, all intellectual property rights, proprietary assets, source code, SaaS software features, custom workflows, algorithms, and underlying materials created, hosted, or provided in the course of rendering the Services shall remain the sole and exclusive property of Wiz Consultancy.

4.2. For custom deliverables, full rights shall transfer to the Client only after all outstanding fees have been fully discharged.

4.3. Wiz Consultancy operates primarily on a fully-managed service model. Unless otherwise agreed in writing:

(a) Clients shall not be entitled to direct access to cPanel, registrar accounts, backend infrastructure, core databases, or server control panels;

(b) Administrative access to hosted environments (e.g., WordPress) may be provided at the Client’s written request, subject always to the execution of a waiver and acknowledgment of technical risk and responsibility by the Client.

5. Communications Protocol

5.1. The Client shall direct all formal notices, termination requests, service migrations, complaints, and substantive technical requests exclusively via email to: projects@wizconsultancy.com.

5.2. Wiz Consultancy shall not be held responsible for, nor shall it be obliged to act upon, any instruction, notification, or representation transmitted via WhatsApp, SMS, Telegram, or any other informal communication medium.

6. Exclusion and Limitation of Liability

6.1. To the maximum extent permitted by applicable law, Wiz Consultancy shall not be liable to the Client for any loss, damage, liability, expense, or cost, whether direct or indirect, consequential or otherwise (including but not limited to loss of profits, loss of data, business interruption, or reputational damage), arising from:

(a) any act or omission by the Client or its agents following the release of access credentials, self-service configurations, or termination of managed services;

(b) any unauthorised access, third-party cyberattacks, or external system modifications;

(c) any technical, infrastructural, API, or third-party vendor failures or limitations beyond our reasonable control.

6.2. Post-handover support or maintenance obligations shall cease in entirety unless provided under an active, paid agreement.

7. Free Trials and Evaluation Periods

7.1. Wiz Consultancy may, at its sole discretion, offer temporary free trials, demo access, or evaluation periods for selected Services, SaaS applications, or infrastructure (“Free Trial”).

7.2. Wiz Consultancy reserves the right, in its sole and unfettered discretion, to modify, restrict, suspend, or terminate any Free Trial at any time, for any reason or no reason, immediately and without prior notice or liability to the Client.

7.3. Upon the expiration, suspension, or termination of a Free Trial (where the Client has not transitioned to a paid subscription or service contract):

(a) All access to the trial Services, SaaS features, and environments shall cease immediately;

(b) Wiz Consultancy shall have no obligation whatsoever to preserve, maintain, back up, export, or transfer any data, content, configurations, chatbot flows, or materials created or uploaded during the Free Trial;

(c) Wiz Consultancy reserves the right to permanently delete all associated trial data and configurations immediately upon trial termination without further notice.

8. Suspension Due to Accusations or Investigatory Proceedings

8.1. In the event that any formal or informal accusation, complaint, allegation, dispute, or investigatory process is initiated by the Client or any third party against Wiz Consultancy, whether founded or unfounded, Wiz Consultancy shall be entitled to immediately and indefinitely suspend all Services and access without notice and without liability.

8.2. The duration of such suspension shall be determined solely at the discretion of Wiz Consultancy, and no refund, compensation, credit, or restitution shall be payable for any downtime, service disruption, or delay incurred during the investigatory period.

8.3. Should the outcome of the investigation establish that Wiz Consultancy bears no fault, liability, or breach, the Client shall fully indemnify us against all costs, including but not limited to professional fees, legal costs on a full indemnity basis, administrative expenses, and any other direct or indirect losses arising therefrom.

9. Misconduct, Abuse, and Staff Protection

9.1. Wiz Consultancy maintains a strict zero-tolerance policy towards any act of misconduct by the Client, its representatives, or affiliates, including but not limited to verbal or written abuse, threats, harassment, intimidation, or any conduct deemed by us to be inappropriate or injurious to the well-being of our personnel, contractors, or vendors.

9.2. Upon the occurrence of any such incident, whether proven or suspected, Wiz Consultancy reserves the unfettered right to suspend or permanently terminate all Services with immediate effect and without refund or further liability.

9.3. This clause shall survive the termination of any contractual relationship and is enforceable to protect the safety, reputation, and operational integrity of Wiz Consultancy.