STANDARD TERMS AND CONDITIONS OF WIZ CONSULTANCY PTE. LTD.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between Wiz Consultancy Pte. Ltd. (Company Registration No. 202109933C, a company incorporated in the Republic of Singapore (hereinafter referred to as “Wiz Consultancy”, “we”, “us” or “our”) and the client, being the party who has remitted payment or otherwise entered into contractual relations with us for the provision of services (hereinafter referred to as the “Client”, “you” or “your”).
By making payment to Wiz Consultancy, whether partial or full, the Client expressly and irrevocably agrees to be bound by the entirety of the Terms set out herein, including any supplementary terms communicated in writing by Wiz Consultancy and/or incorporated by reference through invoice, quotation, or official email correspondences.
1. Acceptance of Scope, Deliverables, and Commercial Terms
1.1. The Client’s remittance of payment, whether partial or full, shall constitute conclusive and binding acceptance of the scope of work, deliverables, commercial terms, timeline, and any limitations or exclusions as specified in correspondence issued by Wiz Consultancy, inclusive of any invoice, quotation, proposal, or other written documentation.
1.2. For the avoidance of doubt, any deviation, variation, or subsequent amendment to the agreed scope or deliverables shall not be valid unless expressly agreed to in writing by a duly authorised representative of Wiz Consultancy.
2. Precedence of Payment and Right of Suspension
2.1. Wiz Consultancy shall be entitled, in its sole and absolute discretion, to withhold, delay, suspend, or refrain from the commencement, continuation, or completion of any services in the event that any invoice issued remains unpaid in part or in full, or where there exists any prior outstanding financial obligation owed by the Client.
2.2. All payments made are strictly non-refundable, and the Client shall not be entitled to any reimbursement, restitution, or compensation once work has commenced or services have been partially or fully rendered, regardless of outcome or satisfaction.
3. Transfer-Out and Disengagement Policy
3.1. In the event that the Client requests a disengagement of services including, but not limited to, the release of domain names, provision of EPP codes, migration of hosting or email infrastructure, delivery of website or database backups, or modification of DNS records, Wiz Consultancy reserves the right to impose a one-time administrative fee, the quantum of which shall be solely determined by us and notified in writing to the Client.
3.2. For the avoidance of doubt, no such disengagement shall be effected, and no credentials or access materials shall be released, unless and until such administrative charges have been paid in full and acknowledged by us.
4. Title, Intellectual Property and Access Rights
4.1. Unless explicitly stated otherwise in writing, and notwithstanding any delivery of access credentials, all intellectual property rights, proprietary assets, source code, content, and underlying materials created in the course of the services rendered shall remain the sole and exclusive property of Wiz Consultancy until such time as all outstanding fees have been fully discharged.
4.2. Wiz Consultancy operates on a fully-managed service model. Unless otherwise agreed in writing:
(a) Clients shall not be entitled to direct access to cPanel, registrar accounts, backend hosting environments or DNS control panels;
(b) Administrative access to WordPress may be provided at the Client’s written request, subject always to the execution of a waiver and acknowledgment of technical risk and responsibility by the Client.
5. Communications Protocol
5.1. The Client shall direct all formal notices, termination requests, service migrations, complaints, and other substantive communications exclusively via email to: projects@wizconsultancy.com.
5.2. Wiz Consultancy shall not be held responsible for, nor shall it be obliged to act upon, any instruction, notification or representation transmitted via WhatsApp, SMS, Telegram, or any other informal communication medium.
6. Exclusion and Limitation of Liability
6.1. To the maximum extent permitted by applicable law, Wiz Consultancy shall not be liable to the Client for any loss, damage, liability, expense or cost, whether direct or indirect, consequential or otherwise (including but not limited to loss of profits, loss of data, business interruption or reputational damage), arising from:
(a) any act or omission by the Client or its agents following the release of access credentials or termination of managed services;
(b) any unauthorised access or modification by a third party;
(c) any technical, infrastructural, or third-party failure or limitation beyond our reasonable control.
6.2. Post-handover support obligations shall cease in entirety unless otherwise provided under a separate paid maintenance agreement.
7. Suspension Due to Accusations or Investigatory Proceedings
7.1. In the event that any formal or informal accusation, complaint, allegation, dispute, or investigatory process is initiated by the Client or any third party against Wiz Consultancy, whether founded or unfounded, Wiz Consultancy shall be entitled to immediately and indefinitely suspend all services without notice and without liability.
7.2. The duration of such suspension shall be determined solely at the discretion of Wiz Consultancy, and no refund, compensation, credit or restitution shall be payable for any downtime or delay incurred during the investigatory period.
7.3. Should the outcome of the investigation establish that Wiz Consultancy bears no fault, liability, or breach, the Client shall fully indemnify us against all costs, including but not limited to professional fees, legal costs on a full indemnity basis, administrative expenses, and any other direct or indirect losses arising therefrom.
8. Misconduct, Abuse, and Staff Protection
8.1. Wiz Consultancy maintains a strict zero-tolerance policy towards any act of misconduct by the Client, its representatives, or affiliates, including but not limited to verbal or written abuse, threats, harassment, intimidation, or any conduct deemed by us to be inappropriate or injurious to the well-being of our personnel, contractors, or vendors.
8.2. Upon the occurrence of any such incident, whether proven or suspected, Wiz Consultancy reserves the unfettered right to suspend or permanently terminate all services with immediate effect and without refund or further liability.
8.3. This clause shall survive the termination of any contractual relationship and is enforceable to protect the safety, reputation, and operational integrity of Wiz Consultancy.